As you are probably aware, we just completed the busy, year-end support season when we help customers close out their records for 2009 and open the books in ACS for 2010. As stated in earlier postings, the January phone calls and e-mails to the support group doubles over the normal volume.
On a normal day, working in customer support can be challenging. For example, a customer service representative may take 20-25 phone calls, never knowing what someone is going to ask each time they answer the phone. But in January, the normal 20-25 phone calls increases to 30-35, and the question often comes with the knowledge that the caller has a deadline for accomplishing a year-end task. It’s a stressful, extra busy month for the team.
In recognition of the extra effort on the part of the Customer Support team, we are holding a pancake breakfast. The management team will be cooking and serving more than 100 people from the Support department.
So next week, before a “normal” work day, we will feed them and say thanks. If you happen to call the support group next week, be sure to look for a chance to express your appreciation for the work that they do.
A special shout-out goes out to Sharon Hutchinson on the Financial Support team. Sharon was consistently our top call-taker, with several days of more than 50 calls. She has earned an extra pancake with lots of syrup.
Last 5 posts by Marvin Owen
- ACS User Groups - February 7th, 2012
- Still Here. - January 5th, 2012
- ACS Saints - 2011 - November 16th, 2011
- Steve Jobs 1955-2011 - October 6th, 2011
- ACS Technologies 5K Run/Walk - September 26th, 2011